Certificate in Training Intercultural and Interpersonal Skills
Our Certificate in Training Intercultural and interpersonal Skills course provides teachers and trainers with the wide-ranging knowledge, models, concepts and ideas they need to become effective developers of the skills needed to work effectively in diverse intercultural and interpersonal environments.
Learning Hours
8 hours.
Course Objectives
1. To understand what culture is.
2. To know the key models, thinkers and theories of culture that affect intercultural communication.
3. To understand a range of key intercultural variables for both individuals and organisations.
4. To develop a range of ideas for training intercultural communication.
5. To know what constitutes interpersonal skills and how they can be trained.
Who Should Study this Course?
The course will be of interest to any teacher or trainer who:
● is training participants at high levels and wishes to develop communicative competence of participants beyond pure language study
● wishes to move into intercultural or interpersonal skills training with or without a language focus
● teaches or trains in diverse environments like multinational organisation or companies with diverse workforces
● acts in a coaching capacity to others including new
Course Content
The course has the following content:
● Understanding culture and key models of culture
● The concept of cultural intelligence
● What constitutes effective intercultural communication
● Key cultural variables including directness and indirectness, handling of time and more
● Examination of a range of critical incidents in intercultural communication
● How intercultural and interpersonal skills training links to Business English training and the rationale for training both intercultural and interpersonal skills
● The work of key intercultural communication "gurus"
● Key intercultural communication tools including DIE analysis
● Training influencing, conflict handling, feedback and feed forward provision, listening on multiple levels, trust building and managing up
● Assessing intercultural and interpersonal skills
Assessment
The course is assessed by completion and submission of an assignment focused on application of learning and concepts from the course in a
Fees
£139 (GBP) / €169 (EUR) including course materials, assessment and certification.
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