CTIS - Certificate in Training Interviewing Skills
Overview
If you are a teacher or trainer looking to help others master the art of interviewing, this course gives you everything you need to deliver high‑impact, confidence‑building training. The Certificate in Training Interviewing Skills equips you with practical frameworks, ready‑to‑use activities and the pedagogical tools to teach interviewing skills across sectors from HR and management to sales, coaching, customer service and investigative roles. You will learn how to break down complex interviewing techniques into clear, teachable steps, guide learners through realistic practice, and help them build the judgement, structure and confidence needed to run fair, effective and professional interviews. Whether you are supporting new interviewers or developing experienced professionals, this course empowers you to train others with clarity, credibility and impact.
Course Type
This is a self-directed distance learning course that you complete at your own pace. You have one year from the start of the course in which to complete all units and the final assignment. You can start the course at any time.
Learning Hours
The course will take around 18 hours including study, end-of-unit tasks and assignment completion.
Course Structure
The course is composed of 8 units, each with an end-of-unit task to complete; you will receive written feedback from a learning mentor for each end-of-unit task. The units are:
1. The Purpose, Value and Contexts of Interview Skills Training
2. The Effective Interviewer
3. Interview Types, Formats and Structures
4. Questioning in Interviews
5. Competency-Based Interviewing
6. Best Practice in Interviews
7. After Interviews
8. Assessing Outcomes of Interviewing Skills Training
Course Objectives
1. To know the core principles, terminology and processes involved in interviewing and to understand what interviews are, why they are used, the different types of interviews and the essential skills required to conduct them effectively.
2. To be able to develop the abilities of others to design, structure and deliver effective interviews including how to plan interviews, create appropriate questions, manage time and flow and apply structured frameworks such as WASP and STAR.
3. To build the confidence of interviewers in evaluating candidates fairly and consistently through assessing responses, avoiding bias and use scoring rubrics to support evidence‑based hiring decisions.
4. To enhance facilitation and training skills for teaching interviewing techniques and develop the capability to teach interviewing skills to others, including how to run controlled discussions and design practice tasks.
5. To understand legal, ethical and cultural considerations in interviewing and explore what questions are appropriate or inappropriate, how to ensure fairness and compliance and how interviewing practices vary across contexts.
Who Should Study this Course?
This course is ideal for any teacher who wishes to branch into interviewing skills training.
Course Content
The course has the following content:
● What is an interview?
● The purpose and value of interviews and their importance in the hiring process
● Selection of interviewees
● Beginning a training course on interviewing skills and focusing on interviewing skills in Business English
● Controlled discussions for training interviewing skills
● Roleplays and simulations in interviewing skills training
● Being an effective interviewer and mistakes interviewers might make
● Managing time and flow within the interview slot
● Managing the interview journey
● Interviewing etiquette
● Types of interviews
● Structuring Interviews using WASP
● Tasks and pitches during interviews
● Interviewing Managers
● Asking for numbers and evidence
● Assessment centres
● Handling exit interviews
● Question types in interviews
● The STAR structure for answers to interview questions
● Understanding competency-based interviewing
● Competency-based Interviewing vs. behavioural interviewing
● Core, technical, behavioural and leadership competencies
● Using proficiency levels and descriptions
● Red flags and clichés in candidate’s answers
● Training true listening
● The importance of Emotional Intelligence (EI) and empathy
● Dealing with candidate errors or nerves
● Forming and managing a strong interview panel
● Ethics, biases and standards in interviewing and avoiding biased questions
● After the interview and making evidence-based decisions
● Running a structured and objective debrief with an interview panel
● Supporting new hires during the probation period
● The role of AI in interviews and relevant AI tools for interviewing
● Assessing interviewing skills using the Learning-Transfer Evaluation Model (LTEM)
What You Will Receive
For the course, you will receive:
● A course overview with objectives
● Pre-course tasks to get you engaged in and thinking about the subject
● Course study notes including links to relevant external sources
● Post-course assignment options
● Assessment criteria (for information only)
● Relevant supplementary materials
You are also entitled to a live virtual tutorial with a course learning mentor.
Assessment
The course is assessed by a 3000 to 4000 word assignment focusing on one of four options each involving an aspect of interviewing skills training.
You will receive full written feedback on your assignment from two experienced trainers.
Fees
£189 (GBP) / €229 (EUR) including course materials, assessment and certification.
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